Maintenance and Support
Website Maintenance and Support
Our Website support services are managed by dedicated and Experienced client service managers based in our office in London
24/7 Availability
Impressive Uptime
Local Support
Maintenance and Support
Working hard for your business
We provide various Website maintenance plans that encompass all kinds of websites and platforms, from small ecommerce to more extensive enterprise sites.
Website Maintenance
We provide various Website maintenance plans that encompass all kinds of websites and platforms, from small ecommerce to more extensive enterprise sites.
Website Support
Variety of website support packages, ensuring you always have access to digital experts and can uphold the performance of your company’s crucial business website
Upgrades
Our Website upgrade services ensure your Website stays current with the latest technologies and trends, enhancing its performance and user experience.
Security Patches
To ensure your Website always stays safe and secure, thereby safeguarding your business’s online presence.
Feature Development
Enabling your Website to continually evolve and stay ahead of the curve by introducing new functionalities and enhancements.
Access to multiple resources
Access to a wide range of resources, including developers, designers, and marketers, ensures a comprehensive and holistic approach to maintaining and enhancing your Website.
Flexible & Transparent
Monthly or Ad-hoc website maintenance
Our core values demonstrate who we are and how we work. We are always available to provide comprehensive website maintenance services in the UK.
Why us?
Why Choose Us?
Our team of professionals are dedicated to serve you with the best web maintenance and support services. Our technical support system offers 24/7 backup services. You will be impressed by our uptime, high availability, robust security features, and managed services.
Our Clients
Explore our projects
Amathus Drinks
We are spearheading substantial enhancements to the overall infrastructure.
Wowcher
In our partnership with Wowcher, we tackled a spectrum of pivotal challenges.
Client Review
FAQ’s
Have questions in mind?
Our website maintenance and support packages allocate time specifically for enhancing and updating the technical aspects of your website, ranging from the introduction of new features to the rectification of errors.
These errors could be present in the code, content, graphics, videos, or images.
The support time is frequently utilized to address issues related to Google Page Speed, such as an excess of large images, slow ‘time to first paint’ issues, or an overabundance of plugins, all of which can slow down page loading and result in a less than optimal user experience.
We conduct regular reviews of your CMS and apply necessary updates to keep the platform current, which includes:
• Implementing security patches
• Updating themes
• Upgrading the CMS
• Updating plugins
The availability of our office hours support service is outlined as follows:
Ticketing Systems:
Available around the clock, 24 hours a day.
Telephone Support:
Operational from 9:00 A.M. to 5:30 P.M., Monday through Friday.
Email Support:
Monitored from 9:00 A.M. to 5:30 P.M., Monday through Friday. Emails received outside of these hours will be collected, but action cannot be guaranteed until the next business day.
Out of Hours Support:
Support during weekends and emergency contact numbers can be provided.
We classify bugs or issues into the following categories:
• Priority1 – The website is down or causing data corruption.
• Priority2 – A critical issue exists for which there is no workaround, preventing a certain process from continuing. However, other areas of the website are still functioning correctly.
• Priority3 – A non-critical issue that can be scheduled for resolution in due course.
